Politique de remboursement

Return and Refund Policy

At Vitaliteen, we strive to provide our customers with valuable digital products, including eBooks, that meet your expectations. Due to the nature of digital content, we have specific policies regarding returns and refunds. Please review the details below to understand how we handle refund requests.

1. Digital Products

All products sold on Vitaliteen are digital and delivered electronically via download links. Once an eBook has been purchased and the download link has been provided, the sale is considered final, and no refunds can be issued.

Non-Refundable Items:

  • eBooks: All eBook purchases are non-refundable after the download link has been sent or accessed.

2. Exceptions and Special Circumstances

In some cases, we may offer a refund or exchange, but this is determined at our discretion. Exceptions include:

  • Duplicate Purchases: If you accidentally purchased the same eBook more than once, please contact us, and we will offer a refund for the duplicate purchase.
  • Incorrect Product: If you received the wrong eBook or the download link provided is not for the product you ordered, please notify us, and we will provide the correct product or issue a refund.
  • Technical Issues: If you are unable to download or access the eBook due to technical issues, contact us at support@vitaliteen.com, and we will assist you in resolving the issue.

To qualify for a refund or exchange, you must contact us within 7 days of the purchase date. Please provide proof of purchase, such as your order number and email confirmation.

3. How to Request a Refund or Support

If you believe you qualify for a refund under one of the exceptions above, please email our customer support team at support@vitaliteen.com with the following details:

  • Order number
  • Date of purchase
  • Reason for refund request

Our team will review your request and respond within 3-5 business days. If approved, the refund will be issued back to your original payment method.

4. Processing Time for Refunds

If a refund is approved, it may take 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Contact Us

For any questions or concerns about our Return and Refund Policy, or if you need assistance with an order, please contact us at support@vitaliteen.com.